05 May At American Metal Roofs, Customer Satisfaction is Job #1
At American Metal Roofs, we take customer satisfaction seriously. We continue to strive toward providing the most professional service in the industry. Our focus is on providing quality products, exceptional customer service, expert advice, flawless installation, and clear communication.
To help us achieve our service goals, we have become members of GuildQuality, the first web-based customer satisfaction surveying solution for small to mid-sized homebuilders and remodelers. GuildQuality provides us with unbiased customer feedback. This valuable feedback helps enable us to continue to improve our business.
As an example of our commitment to service, I would like to share a summary of the most recent customer feedback we have received.
Customer Feedback Summary
Of 216 customers surveyed, 137 responded (63%)
Appointment Setter Professionalism: 99%
Initial Appointment Contact: 95%
Finance Dept. Professionalism: 100%
Salesperson Professionalism: 100%
Sales Concern For Needs: 99%
Salesperson Knowledge: 99%
Clean & Safe Jobsite: 98%
Crew Leader Communication: 96%
Installation Crew Dress: 100%
Installation Crew Work Safety: 99%
Clear Communication: 96%
Quality Of Materials: 98%
Quality Of Workmanship: 94%
Likely to Recommend: 96%
While most companies would be happy to have such high customer feedback we will continue to strive to have a 100% rating in each area.
In March 2014 we hired a Customer Concierge who’s responsibility is to make sure we do not have any miscommunications between our company and our customers. We want the customer to be 100% happy with their choice of products and their installation.